FAQ

The Web Site

Our online order processing area using Worldpay is safe and secure, incorporating a simple four-stage security encryption process for added protection of your details, so you know your order will be safe in our hands.

All of our artists’ work is constantly developing and changing; our website will be regularly updated to reflect the new wonders our fabulous artists have been creating; don’t miss out - why not sign up for our monthly newsletter so you can automatically be updated on our artists and ranges. That way you will always be the first to see what is new.

Returns and Refunds

It is important to us that you are satisfied with your purchase. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are some items, which cannot be returned or refunded, as follows:

- Gift cards
- Framed Limited Edition prints
- Supersized canvases
- Wallpaper
- Customised or personalised products
- Sale, discount and special offer items. Only regular priced items may be refunded, unfortunately sale/discount/special offer items cannot be refunded.

To complete your return, we require your order number.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are given, (if applicable). This includes any item returned not in its original condition, damaged or missing parts for reasons not due to our error, or any item that is returned more than 14 days after delivery.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, informing you at that time if it is possible to issue the refund. Once approved, your refund will be processed, and a credit will automatically be applied to your debit/credit card or original method of payment, within a certain amount of days.

- Late or missing refunds (if applicable)
- If you haven’t received your refund, please check your bank account again.
- Often the bank/card issuer will take a few extra days to process your refund.

If you’ve done all of this and you still have not received your refund yet, please contact us at melanie@art4e1.com

Exchanges (if applicable)

We only replace items if they are delivered defective or damaged. If you need to exchange it for the same item, please send us an email at melanie@art4e1.com and send your item to: Art4 Everyone Ltd, Watlington Business Centre, Couching House, Watlington, Oxon, OX49 5PX

Shipping

Please send your product to the following address:
Watlington Business Centre, Couching House, Watlington, Oxon, OX49 5PX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.

Privacy Policy

We value your business and we know your privacy is important to you. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect it, and what we do with it. By using this website, you are accepting the practices described in this Privacy Policy.

How and when we collect information

To process your order, we will ask to collect "personal" information. For example, if you purchase a product from us, we may collect your name, mailing address, telephone number, credit card number and email address. If you sign up to receive a newsletter, we will collect your email address. If you take advantage of special services offered by us, we may collect other personal information about you. All this will enable us to give you a better service and remind you when new products are available for purchase.



What we do with your information

We are committed to protecting your privacy. Under no circumstances do we rent, trade or share your e-mail address with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as order processing, updates on order status and any special offers, which may be of interest. If you take advantage of special offers made by us (or our marketing partners), we may – only with your consent - transfer your personal information to them.

We partner with Worldpay to assist us in processing your payment. Please note they DO NOT retain, share, store, or use personally identifiable information for any secondary purposes.

We may disclose the personal and non-personal information of our customers to any successor-in-interest of ours, such as a company that acquires our business. We may need to disclose your personal information when required by the Police or when believe that such action is necessary to comply with a judicial proceeding, a court order or legal process.

Your choice to opt-out of certain communications

If you are no longer interested in receiving e-mail announcements and other marketing information from us, please e-mail your request to help@art4e1.com. Please include your complete name, e-mail address and mailing address. Note that you may still receive customer service related communications from us. To stop receiving these, simply unsubscribe.

IP address and cookies

We also collect "non-personal" information from you, such as your browser type, the URL of the previous web site you visited, your ISP, operating system, and your IP address. "Non-personal" information cannot be easily used to personally identify you. We may use your non- personal information to help diagnose problems with our server and to administer our website. Your non-personal information may also be used to gather broad demographic information and to recognise customer traffic patterns and website usage. This information aids us in merchandising and in developing the design and layout of the website.

In addition, like almost all e-commerce web sites, we use "cookies." Cookies are bits of information that are stored on your computer by your web browser. Although our cookies do not store any of your personal information, they do allow us to do things like keep items in your shopping cart between visits or during the same visit or provide you with a more personalised user experience. Whether you want your web browser to accept cookies or not is up to you. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to be notified when you receive a new cookie, or how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of features and services, we recommend that you leave them turned on. For instance, if you block our cookies, you will not be able to add items to your cart, proceed to checkout, or use any services that require you to sign in. If you haven't changed your computer's settings, most likely your browser already accepts cookies.

We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Website and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. .

How we protect your information

The security of your personal information is important to us.
When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). For purchases made online with credit cards, we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or 3-digit security codes.

We follow generally accepted industry standards to protect the personal information submitted to us from unauthorised access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or other acts or omissions.

Children's Privacy

Our Services are intended for users ages 18 and older. Accordingly, we will not knowingly collect or use any personal information from persons that we know to be under the age of 18. In addition, we will delete any information in our database that we know originates from a child under the age of 18.

How we protect your information

If personal information changes, you may correct, update or remove personal information previously provided to us by contacting our customer service department at help@art4e1.com

We link to other websites

Our website may contain links to websites operated by other companies. We are not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of such other websites. This privacy statement applies solely to information collected by our website.

Changes to our Privacy Policy

If we change our Privacy Policy, we will post a new version on our Website, which will become effective when posted. The new policy will apply to all current and past users of the Website and will replace any prior policies that are inconsistent with it.